Introduction
This Privacy Policy describes how IMPETUS ELECTRONICS PRIVATE LIMITED and its affiliates (collectively "IMPETUS ELECTRONICS PRIVATE LIMITED," "we," "our," "us") collect, use, share, protect, or otherwise process your personal data through our website https://www.gotunez.com (hereinafter referred to as the "Platform").Please note that you may be able to browse certain sections of the Platform without registering. We do not offer any products or services outside India through this Platform, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product/service, you expressly agree to be bound by the terms of this Privacy Policy, the Terms of Use, and applicable service/product terms. You also agree to be governed by the laws of India, including but not limited to data protection and privacy laws. If you do not agree, please refrain from using or accessing our Platform.
1. Collection of Information
Company may collect personal data when you use our Platform, services, or interact with us. The information we collect may include, but is not limited to:
• Personal Information: Name, date of birth, address, telephone/mobile number, email ID, and other identity/address proofs.
• Sensitive Personal Data (With Consent): Bank account details, credit/debit card information, other payment instruments, and biometric data (such as facial recognition or physiological characteristics) for specific features on the Platform.
• Usage Data: Your behavior, preferences, and interactions on our Platform.
• Transaction Data: Information related to transactions on our Platform and partner platforms.
If you receive any communication claiming to be from IMPETUS ELECTRONICS PRIVATE LIMITED asking for sensitive information (such as credit/debit card PIN, net banking password, etc.), please do not disclose it. If you have already shared such information, report it immediately to the appropriate law enforcement agency.
Use of Personal Data
We collect, store, and use your personal data in accordance with Clause 1 of this Privacy Policy for the following purposes:
1. Order Processing & Service Delivery:
o Processing and fulfilling your orders, purchases, and service requests.
o Delivering products to you and providing related customer support.
2. Personalization & Marketing:
o Offering relevant, useful, and customized product recommendations.
o Sending targeted advertisements, promotions, and marketing communications.
o Communicating updates about offers, products, services, and platform features.
3. Service Improvement & Troubleshooting:
o Monitoring, improving, and troubleshooting our platform, products, and services.
o Identifying and fixing technical issues for a seamless user experience.
4. User Support & Dispute Resolution:
o Handling and resolving user complaints, including issues related to defective products, payment disputes, and service-related concerns.
5. Processing Sensitive Personal Information:
o Processing financial or other sensitive personal information as provided by you, in compliance with applicable laws.
6. Data Storage & AI/Algorithm Optimization:
o Storing user information, documents, and data to train algorithms, optimize platform performance, and improve service efficiency.
7. Research & Analytics:
o Analyzing user demographics, interests, and behavior to enhance user experience.
o Developing new technologies, features, and services.
8. Communication & Notifications:
o Contacting you via email, SMS, phone, or other means regarding your orders, transactions, or service-related updates.
o Sending contractual and legally required notifications through various communication channels.
9. Legal Compliance & Security:
o Preventing fraudulent activities, enforcing legal agreements, and complying with legal obligations.
We do not retain your personal data for longer than necessary for the purposes stated above unless required by law. Additionally, we may use cookies to collect and utilize information, as described in our Cookie Policy.
3. Sharing of Personal Data
We may share your personal data with:
• Internal Group Entities & Affiliates: To provide access to services and products. These entities may market to you unless you opt out.
• Third Parties: Sellers, business partners, logistics providers, payment processors, and reward programs, as required to facilitate transactions.
• Legal Authorities: If required by law, subpoenas, court orders, or legal proceedings.
• Security & Fraud Prevention: To enforce our terms, respond to claims, and protect user rights and safety.
We are not responsible for the privacy practices of third-party platforms. Please review their policies before sharing personal data.
4. Security Precautions
We implement reasonable security practices to protect your personal data from unauthorized access, disclosure, or misuse. However, data transmission over the internet is not entirely secure. By using the Platform, you acknowledge the inherent risks involved in online data transmission. Users are responsible for protecting their login credentials.
5. Data Deletion & Retention
You may delete your account through your profile settings, which will result in the loss of all associated data. Alternatively, you can request assistance via the contact details below. However, account deletion may be delayed or refused if there are pending claims, shipments, or unresolved issues.
We retain personal data only as long as necessary for the intended purposes or as required by law. Anonymized data may be retained for research and analytical purposes.
6. Your Rights
You may access, rectify, or update your personal data through the Platform’s settings. If you wish to withdraw consent for data processing, you may contact our Grievance Officer (details below). Withdrawal of consent will not apply retrospectively and may affect service availability.
7. Consent
By using the Platform and providing personal data, you consent to its collection, storage, and processing as outlined in this Privacy Policy. If you provide personal data on behalf of others, you confirm that you have their authorization to do so.
If you wish to withdraw your consent, email us with the subject “Withdrawal of Consent for Processing Personal Data” at the contact details below. We may verify such requests before taking action.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Significant changes will be communicated as required by law. Please review this policy regularly to stay informed.
9. Grievance Officer Contact Information
Grievance Officer: Sri Manjari Mavuduru
Designation: Director HR
Company Name: IMPETUS ELECTRONICS PRIVATE LIMITED
Company Address: Wing - A1, Ground Floor, IndiQube Edge, SY No. 6/4, Outer Ring Road, Beside Microsoft Office, Ambalipura, Bellandur, Bengaluru - 560102
Support Hours: Monday - Friday (9:00 AM - 6:00 PM)
Email: hr@gotunez.com
By using the Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.