1. Overview
This policy outlines the conditions under which you can cancel, return, or seek a refund or replacement for a product purchased through the Tunez platform. By using our services, you agree to the terms outlined below.
2. Cancellation Policy
- Cancellations can only be requested within 2 days of placing the order.
- Cancellation requests will not be entertained if the product has already been communicated to the seller or merchant and the shipping process has been initiated, or if the product is out for delivery. In these cases, you may choose to reject the product at the time of delivery.
- No cancellations will be accepted for perishable items, such as flowers or food products.
- To cancel your order, please email us at cs@gotunez.com or call 1800 833 8788. Alternatively, you can cancel directly through your account on our website.
3. Return & Refund Policy
- Return Requests: We offer a 1-day worry-free return policy. You must inform our customer service team about any concerns within 1 day of receiving the product. This applies if the product is defective, damaged, or not as expected.
- Refund Processing: If your return request is approved, the refund will be processed within 7 working days. Refunds will be credited to the original payment method. Please note that bank delays, national holidays, or calamities may impact refund processing times.
- Damaged/Defective Products: If you receive a damaged or defective product, please report the issue within 2 days of receiving the product. Once verified by our team or the seller, we will arrange for a reverse pickup. Refunds or replacements will be processed only upon receipt and verification of the complete product, including packaging and accessories.
- Refund Exclusions: We will not issue a refund or replacement for products that are defect-free but do not meet your expectations regarding look, feel, or minor variations in color, sound quality, or packaging.
4. Replacement Policy
- Defective or Damaged Products: If the product is defective or damaged, please report the issue within 2 days of receiving the product. A replacement will be issued if the issue is verified by our team.
- Product Not as Expected: If the product you received is different from what was shown on the website or does not meet your expectations, you must report it within 2 days of receipt. Our customer service team will review the case and determine the appropriate action.
- Replacement Timeframe: Once the replacement is approved, a new unit will be delivered within 7 working days.
- Conditions for Replacement: The complete product, including accessories and packaging, must be returned before a replacement can be processed. Missing or damaged items may incur a charge and be deducted from the refund or replacement value.
5. Warranty and Manufacturer’s Policy
For products covered under the manufacturer’s warranty, please contact the respective manufacturer for any issues related to product defects or functionality.
6. Exclusions
Refunds or replacements will not be processed for the following circumstances:
- No defect or damage: Products that are defect-free but not to the customer’s liking, such as dissatisfaction with look, sound quality, or minor visual differences.
- Physical damage: Physical damage that is not reported within 2 days of receiving the product.
- User-caused damage: Products damaged due to user negligence or external factors like electrical surges.
7. Contact Information
For any cancellation, return, or refund requests, or if you have any concerns, please contact us via email at cs@gotunez.com or call 1800 833 8788.
Our return address for products is:
Tunez, Impetus Electronics Private Limited
INDIQUBE EDGE, Ground Floor, Wing - A1
Amballipura Village, Outer Ring Road
Bengaluru, 560102